Returns and exchanges are at the sole discretion of Elixir Labs Co.
Due to the nature of our line of products, all sales are final!
If there is an issue with your order or product, please do not hesitate to contact us!
Our customer service team with work with you to resolve any issues and/or concerns.
Charge-backs will subject the client to being put on the no-sell list. Refunds are not accepted. Please always contact us first as most issues can be resolved very easily.
If your order has not yet been shipped and you wish to cancel your order, then please contact us using our form below, and we will do our utmost to accommodate you. We cannot promise that we can intercept it though, if its already been processed.
All items are shipped safely and in a manner that ensures safe arrival. If for any reason this is not the case, then use the contact form below and we will work with you to solve any issues.
If a product is missing from your order, then please contact us using the contact form below to verify your order details.
Once we verify the legitimacy of the claim, we will send the missing item(s) to you.
All documents are logged prior to shipping in order to protect our customers from fraud.
Please contact us if you have any issues.