Shipping / Delivery Policy

Elixir Labs Co ships Monday through Friday, except on holidays:
  • Orders must be placed by 3pm EST (12pm PT).
  • Orders placed after 3pm EST or over the weekend will ship the next business day.
Elixir Labs Co. ships USPS Mail with tracking and most orders are delivered in 3-4 days.

Every order will receive a tracking number which can be tracked on usps.com.

Once you receive your tracking number please allow at least 24 hours for it to update on usps.com.

We do not ship on days USPS is closed. Click for a list of USPS holidays.

Elixir Labs Co. sends an email receipt with every order.

If you place your order and you do not receive an email receipt of your order within 24hrs, please contact us.

Elixir Labs Co. is not responsible for lost or stolen packages.

Double check that you input the correct information for shipping purposes.

Please keep in mind we ship to where you, the customer inputs at checkout. If using auto-fill double check for errors. If your package is returned back to us as undeliverable we will contact you as soon as it arrives back. At that time you will be invoiced for shipping to reattempt delivery.

We cannot issue a refund or in any case cancel the order. We are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.

Domestic US shipping rates:

  • Orders under $150 = $4.99 (3-4 business days)
  • Orders over $150 = Free Regular Shipping (3-4 business days)
  • Please note this shipping option is not always guaranteed “Next Day”
  • We do not guarantee Scheduled Delivery Days
  • We do not offer “Money Back Guarantee”

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